Terms and Conditions
Effective: April 2026 | Last Updated: April 2026
1. Agreement
These Terms govern access to and use of the Drayo platform by freight forwarding and logistics businesses ("you," "your business").
By creating an account you confirm you have authority to bind your business to these Terms.
Drayo AI Ltd is registered in England and Wales.
Contact: info@drayo.ai
2. The Platform
Drayo automates document processing for freight forwarders — extracting data from shipping documents, validating compliance, and updating your systems automatically.
3. Account
- You must register with accurate business details
- You are responsible for all activity under your account
- Notify us immediately of any unauthorised access
- Accounts are for business use only
4. Acceptable Use
You must not:
- Submit falsified or fraudulent documents
- Use the platform to facilitate illegal shipments
- Attempt to copy or resell our platform
- Use the platform in violation of UK law
5. Your Documents and Data
- You retain full ownership of all documents you submit
- You are responsible for verifying AI-extracted data before submission to any regulatory authority
- You warrant you have the right to submit all documents uploaded
6. Compliance Responsibility
Drayo's compliance tools assist your operations — they do not constitute legal or customs advice. You remain solely responsible for the accuracy of all customs declarations and regulatory submissions.
7. Pricing and Payment
- All fees are in GBP exclusive of VAT
- Subscriptions are billed monthly or annually in advance
- Pricing changes are notified 30 days in advance
- Refunds are not issued for unused billing periods
8. Intellectual Property
All rights in the Drayo platform, software, and brand are owned by Drayo AI Ltd. Nothing in these Terms transfers any intellectual property rights to you.
9. Confidentiality
Both parties agree to keep confidential all non-public information received from the other party. This obligation survives termination for 3 years.
10. Limitation of Liability
Our total liability shall not exceed fees paid in the 3 months preceding the claim.
We are not liable for:
- Indirect or consequential losses
- Loss of profit or revenue
- Regulatory penalties arising from unverified platform outputs
- Losses from third-party system failures
Nothing excludes liability for death, personal injury, or fraud.
11. Termination
You may cancel at any time by emailing info@drayo.ai. We may suspend accounts for breach of these Terms or non-payment after 14 days notice.
On termination we provide a 30-day data export window before deletion.
12. Governing Law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
13. General
These Terms and our Privacy Policy constitute the entire agreement between us. If any provision is unenforceable the remaining provisions continue in full force.
14. Contact
Drayo AI Ltd
info@drayo.ai
drayo.ai